SMAX Administrator (Remote) Job at CEDENT, Remote

cDE5a0V4aFNOcUtVWVNXNEEyOGJtdWxqRHc9PQ==
  • CEDENT
  • Remote

Job Description

The  SMAX Administrator will be responsible for configuring, maintaining, and optimizing the Service Management Automation X (SMAX) platform to support the organization's IT service management (ITSM) needs. This role includes customization, troubleshooting, performance monitoring, and integration with other IT tools.

Primary Responsibilities:

  • Configure and maintain SMAX modules (incident, problem, change, asset, and request management).
  • Develop and customize workflows, automation, and service offerings in the SMAX catalog.
  • Monitor system performance, perform updates and patches, and ensure data integrity.
  • Provide technical support for SMAX-related issues and escalate as needed.
  • Integrate SMAX with enterprise tools (monitoring tools, CMDBs, email systems).
  • Create custom reports and dashboards to track KPIs and SLA performance.
  • Train and support users for platform effectiveness.
  • Document configurations, processes, and troubleshooting guides.
Required Skills:
  • Service Management Automation X (SMAX)– Advanced, hands-on experience in configuration, administration, and maintenance.
  • IT Service Management (ITSM)– Strong understanding and experience with IT service processes (e.g., incident and change management).
  • Agile ALM Tools – Experience with tools used in agile environments for application lifecycle management.
Qualifications:
  • Experience: Minimum of 5+ years of hands-on SMAX administration or ITSM experience preferred.
  • Education: Hands-on experience with SMAX is prioritized over formal education.
  • Certifications: ITIL certification is a plus.
Compensation 
Hourly Rate Range - $40-$60/ hr 

Benefits Offered:
[Health, Dental, Vision Insurance]

Deadline: Applications accepted until 10/30/2025 at 11:59 PM CST

We are an Equal Pay Employer. All employment decisions, including compensation, benefits, hiring, training, and promotions, are made based on merit, qualifications, and business needs. We do not discriminate on the basis of gender, race, ethnicity, age, disability, sexual orientation, or any other protected characteristic. We are committed to ensuring equal pay for equal work and regularly review our compensation practices to promote fairness, equity, and transparency across our organization.

Department: Preferred Vendors
This is a contract position

Job Tags

Hourly pay, Contract work

Similar Jobs

Domino's Franchise

Pizaa Delivery driver Domino’s Westview,Pa,15229 Job at Domino's Franchise

 ...Dominos pizza Westview ,Pa,15229 Job Description Make up to $17 an hour wage, mileage, and tips combined. You may not make that every hour while on the clock. Reimbursement of Gas mileage Same day Tips Reimbursement same day Must be available... 

Kaiser Permanente

Emergency Room Assistant Job at Kaiser Permanente

Job Summary Under direct supervision, performs routine patient care duties following all assignments given by the Registered Nurse in charge of Emergency Services. Assists in treatment rooms. Essential Responsibilities Completes documentation and functions as information...

Four Seasons Resort Palm Beach

Cook II Job at Four Seasons Resort Palm Beach

 ...Four Seasons Resort Palm Beach is seeking a Cook II to join our exciting Culinary team. Don't miss this unique opportunity to be part of our award winning team, while beginning your career with the world's leading luxury hotel company! About the role The Cook II... 

GSK

Respiratory Pharmaceutical Sales Representative - Beckley, West Virginia Job at GSK

 ...to generate sales. Develop and implement strategies specific to each customer within an account (i.e. Primary Care Physicians Allergists Pulmonologists nurses PAs business/office managers). Develop and maintain strong working relationships with Marketing Payer Relations... 

RevStone

GoHighLevel Admin Job at RevStone

 ...Remote | Full-Time | Paid in USD $6.00 $9.00 USD/hour A client's automation breaks at 2am and no leads are getting routed. Can you...  ...system stops working, keep reading. We're hiring a GoHighLevel Admin / Operations Specialist on behalf of a U.S.-based marketing agency...