Remote | Full-Time | Paid in USD $6.00 – $9.00 USD/hour
A client's automation breaks at 2am and no leads are getting routed. Can you find the failure point, fix it, and make sure it never happens again? Do you think in triggers, conditions, and edge cases — not just clicks? If you're the person other people come to when the system stops working, keep reading.
We're hiring a GoHighLevel Admin / Operations Specialist on behalf of a U.S.-based marketing agency serving home service and remodeling brands. You'll be the person who builds, maintains, and troubleshoots the GoHighLevel infrastructure that our clients' businesses run on — pipelines, workflows, automations, integrations, and reporting.
This is an operations role, not a marketing role. Your job is to make the machine run correctly, every day, for every client. When it works, nobody notices. That's the goal.
What You'll Do:
Build & Automate
* Build and maintain advanced GoHighLevel workflows, triggers, and automations across multiple client sub-accounts
* Set up and manage pipelines, opportunity stages, custom fields, custom values, and tags
* Build and deploy snapshots, funnels, forms, surveys, and calendars
* Configure integrations and connections (webhooks, Zapier/Make, third-party tools, tracking and conversion events)
Operate & Troubleshoot
* Monitor automations daily and catch failures before the client does
* Diagnose broken workflows, missed triggers, routing errors, and data issues — then document the fix
* Manage A2P 10DLC registration, domain and email setup, phone number provisioning, and deliverability basics
* Maintain data hygiene: duplicates, tagging standards, contact records, and reporting accuracy
Systems & Documentation
* Write and maintain SOPs so every build is repeatable, not dependent on memory
* Standardize account structure so any team member can pick up an account and understand it
* Build dashboards and reporting views that give the team and clients clear visibility
* Onboard new client accounts from a blank sub-account to fully operational
Collaboration
* Work alongside media buyers, copywriters, and video editors — you're the operational backbone that connects their work to the client's CRM
* Translate what the team needs into a system that delivers it
* Flag issues early and bring solutions, not just problems
What We're Looking For:
* 2+ years of hands-on experience administering GoHighLevel (or a comparable CRM/automation platform such as HubSpot, Keap, or ActiveCampaign, with proven GHL ability)
* Genuine workflow-level thinking: you can map a multi-step automation with branching conditions, wait steps, and failure paths — and explain _why_ you built it that way
* Strong troubleshooting instincts and the patience to trace a problem to its actual root cause
* Comfort managing multiple client sub-accounts without dropping details
* Working knowledge of integrations: webhooks, APIs, Zapier or Make
* Clear written English — much of this role is documentation and async communication
* Organized, methodical, and proactive — you notice what's broken before you're told
* Reliable home office setup with stable, high-speed internet
* Availability to work Monday–Friday, U.S. Pacific business hours (9am–5pm PT).
Nice to Have:
* Existing GoHighLevel certification
* Agency-side experience managing GHL for multiple clients
* Experience with home services, construction, remodeling, or local lead generation
* Basic HTML/CSS or custom code snippets in funnels
* Experience with A2P 10DLC, email authentication (SPF/DKIM/DMARC), or deliverability troubleshooting
* Experience writing SOPs or training other admins
In the introductory message, include your email address so we can send the next steps of the application process.
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