Job Description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

Respond to user inquiries by phone, email, chat, or in person
Troubleshoot common hardware and software problems
Maintain hardware inventory and ensure documentation is up-to-date
Reset passwords and maintain user accounts (as applicable)
Research solutions to complex issues and escalate unresolved issues to senior technicians
Document procedures and solutions using internal systems
Provide clear and concise instructions to guide users through problem-solving steps
Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

Fluent in both English and Spanish is a plus
Excellent communication and interpersonal skills
Strong customer service skills with a focus on user satisfaction
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
A working knowledge of computer hardware and software is a plus
Ability to work independently and as part of a team
Willingness and ability to obtain CompTIA A+ Certification within a year
Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

Competitive salary and benefits package
Opportunity to learn and grow in a fast-paced environment
Gain valuable experience in the IT field
Be part of a supportive and collaborative team
Health, dental and vision insurance available
401k with employer match
Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.

PI3cc7e80a0c6c-38059-41325025

Job Tags

Work at office

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