Job Description

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at  ( .

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Ambassador  serves as a liaison and point of contact for the resident experience. The position drives the hospitality for all amenity spaces and is the cornerstone of our programming and services. The Lifestyle Ambassador is tasked with fostering a vibrant community atmosphere, increasing resident satisfaction and retention, providing exceptional hospitality, and elevating the brand's reputation. 

This is an in-person position located in downtown Los Angeles, CA. The shift schedule is Wednesday-Sunday from 11:30am-8pm.

What You'll Do: 

• Provide the highest level of customer service to anyone who enters the community 
• Greet all residents and visitors to provide directions and assistance 
• Execute resident check-ins efficiently and courteously 
• Articulate guest policies and provide liability waivers for first-time guests 
• Remain visible, accessible, and available to residents and guests to promptly resolve any inquiries 
• Drive resident satisfaction and retention within the community by delivering the highest level of hospitality 
• Coordinate onsite events and activities, and identify avenues to increase resident participation 
• Oversee and process amenity space reservations and cabana towel services 
• Spearhead scheduling of all Lifestyle program activations initiatives 
• Coordinate scheduling of 3rd party services 
• Assist with food and beverage handling 
• Perform routine walk-throughs of the facility to ensure safe & appropriate operation of equipment 
• Support other inter-department or cross-department projects as needed 
• Perform other related duties and assignments as needed and assigned 

Skills and Experience  

• High school diploma or GED 
• 4+ years food and beverage experience required 
• Toast, Square, Micros POS (point of sale) experience a plus 
• Food handling certificate a plus 
• Microsoft Office Suite (Word, Excel, Outlook) 
• Great time management and organizational skills 
• Strong decision-making and problem-solving skills 
• Superior interpersonal and relationship building skills 
• Excellent communication skills 
• Ability to work a flexible schedule, including evenings and weekends

Community Team Perks + Benefits

•  Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
•  Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
•  Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
•  Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. 
•  Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Stand behind a desk for the majority of an 8-hour shift
• Move body in repetitive motions for extended periods of time
• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property as needed
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

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