Job Description

We are seeking a motivated and tech-savvy Remote IT Help Desk Support Intern to join our Information Technology team. This internship provides hands-on experience supporting end users with technical issues, troubleshooting hardware and software problems, and assisting with IT operations in a remote work environment. The ideal candidate is eager to learn, possesses strong problem-solving skills, and has a passion for technology and customer service.

Responsibilities

• Provide first-level technical support to employees via phone, email, chat, or remote support tools.
• Troubleshoot hardware, software, network, and application-related issues.
• Assist with user account creation, password resets, and access management.
• Install, configure, and update software applications and operating systems.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with computer setup, system maintenance, and device inventory management.
• Support cybersecurity initiatives by following company security policies and best practices.
• Help create and update IT documentation, user guides, and knowledge base articles.
• Participate in team meetings, training sessions, and special IT projects.

Qualifications

• Currently enrolled in or recently completed a degree or certification program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
• Basic understanding of Windows, macOS, and common software applications.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of computer hardware, networking, and troubleshooting techniques.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a remote environment.
• Strong organizational skills and attention to detail.
• Reliable high-speed internet connection and a dedicated workspace.

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