Customer Service Representative 1 (CSR1)
Job Summary
Handle both incoming and outgoing calls as it pertains to our client?s accounts;
System documentation to reflect all communications with consumers;
Review, quality control and accuracy of information is required;
Tracking all information including system documentation and necessary logs;
Basic office work as needed, and
Following all guidelines, rules, and policies for both our agency and our clients.
Qualifications
Call center work experience preferred, but not required.
Strong interpersonal and communication skills.
High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.
Self managed and focused to maintain high levels of productivity in a work from home environment.
Ability to follow all rules, guidelines, policies and procedures in all situations.
Ability to read, write, and speak English fluently.
Working from Home Requirements:
Home Office:
Personal Mobile Device
High speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable:
The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered ?high speed? your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.
Salary/Benefits
$35 P/Hour + health and welfare benefits
Medical, Dental, Vision Plans available
11 Paid Federal Holidays
Paid sick time and Paid vacation time
Secured Assist, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
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