Job Description

Essential Duties

• Communicate with customers to determine the service and scheduling needs and priority.
• Manage and organize customer service calls prior to their deployment to the Service Technicians.
• Accurately dispatch the required Service Technician(s) with the correct skill level for the service call minimizing unnecessary cost and building customer confidence.
• Communicate status of the service call to the customer while it is in progress.
• Monitor technician’s workload and schedule throughout the day.
• Initiate and open work orders/jobs for respective service calls (electrical, HVAC, plumbing, etc.).
• Understand and communicate credit/collection protocols and resolves situations accordingly.

Education & Training

• High school diploma or equivalent, required

Skills & Experience

• 1 year experience in related field, preferred
• 2 years experience in Dispatching, required
• Strong customer service skills a must
• Basic knowledge of HVAC, plumbing and electrical services a plus
• Proficiency in use of MS Office (Word, Excel, and Outlook)
• Knowledge of filing systems and organizing principles

This job description outlines the primary duties of the position, but is not intended to cover every task or responsibility. Job duties and responsibilities may change at any time, with or without notice, at the discretion of management. This position is considered safety-sensitive.

About Multi-Craft Contractors

Since 1972, Multi-Craft Contractors (MCC) has provided industrial and commercial services and solutions to the construction and manufacturing industries. With a wide range of positions from project managers to skilled craftsmen, MCC has the resources and experience to execute turnkey projects, from concept to completion.

We believe our employees are our greatest asset which is why we are committed to investing in our team. MCC offers a wide range of benefits including the following:

• Medical, Dental, & Vision paid at 100% for employee coverage
• Basic & Optional Life Insurance, Accidental Death, & Disability
• 401k Retirement with company match
• Paid Time Off
• Paid Holidays
• Education Assistance
  • Scholarship fund for employees and their family
  • Paid apprenticeship programs
  • Certification reimbursement

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