Customer Success Specialist Job at Think Academy, Remote

cEZackZSOVdPNldSWkNLL0JXb2JsdUZtQ2c9PQ==
  • Think Academy
  • Remote

Job Description

岗位职责:
  • 服务: 负责已报名学生及家长的日常服务,及时回复咨询,解决学习过程中的问题,为家长提供专业支持。
  • 跟进: 跟进学生学习情况和家长需求,协助处理课程安排、调课、请假等学习支持工作,保障学习体验。
  • 客诉: 妥善处理家长反馈及客诉问题,耐心沟通、协调相关团队推动问题解决,维护良好的客户关系。
  • 协作: 记录并整理用户反馈,与教学、运营团队紧密协作,持续优化服务流程和用户体验。

任职要求:

  • 本科及以上学历,普通话表达流畅,具备基础英语阅读能力( 大学英语四级 或同等水平)。
  • 能够适应 长期夜班 及远程办公,自备电脑及稳定网络环境。
  • 有客服、班主任、教务、学习服务等相关经验者优先,有 教育行业经验 更佳。
  • 具备良好的沟通能力、服务意识和责任心,能够耐心处理家长咨询及客诉问题。

工作时间 : 每周工作 5天 ,共 40小时 (轮休),需配合周末及法定节假日排班。

薪资福利:

1、$20-25/小时 + 提成

2、提供培训与晋升机会

3、劳务合同每年续签,表现优秀者在续约时有涨薪或转正机会

本岗位为售后服务岗位,服务对象为已报名学生及家长,不涉及陌生电话销售或地推。

Job Tags

Full time

Similar Jobs

Sound Physicians

Hospitalist Physician (Swing Shift) | Excellent Specialty Backup! Job at Sound Physicians

 ...be comfortable rounding and admitting patients during their shift. \n Local Team Collaboration: \n \n Join a team of 50 physicians and 10 Advanced Practice Providers at Community Regional Medical Center. \n Work alongside a diverse group of professionals with... 

Daiichi Sankyo

Change Management Consultant Job at Daiichi Sankyo

 ...be employed Daiichi Sankyo, Inc. You will be employed by our Managed Service Provider, Magnit Global, which oversees the majority of...  ...temporary contract recruitment. Job Title: Change Management Consultant Work Model: Candidate should be ET based and can work 100% remote... 

DLR Group

Interior Designer, K-12 Job at DLR Group

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around...  ...interest, youre in the right place.Position SummaryAs an Interior Designer at DLR Group you will be working as part of... 

Jones Works

Social Media Manager Job at Jones Works

 ...strategy-driven communications, marketing, and management agency, is seeking...  ...creative, and highly organizedSocial Media ManagerourNew Yorkoffice.The Social Media Manager will be responsible...  ...engagement and growth. Must have experience using Photoshop and Premier... 

ResMed

Associate Android Developer Job at ResMed

 ...ResMed seeks an Associate Android Developer to build features for the myAir application in San Diego. The role offers mentorship and structured onboarding for early-career developers eager to grow expertise in modern Android development within a collaborative product team...