Customer Success Specialist Job at Think Academy, Remote

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  • Think Academy
  • Remote

Job Description

中文(普通话)听说读写流利,具备良好的英文沟通能力

为什么选择我们?

全程居家办公,全国可申请,不限城市

服务绩效优秀者收入更高

好未来(学而思)国际教育团队 ,业务持续增长,大厂机会,岗位长期稳定

完善培训体系,快速上手,有成长与晋升机会

本岗位为售后服务岗位,服务对象为已报名学生及家长,不涉及陌生电话销售或地推。

岗位职责:

  • 服务: 负责已报名学生及家长的日常服务,及时回复咨询,解决学习过程中的问题,为家长提供专业支持。
  • 跟进: 跟进学生学习情况和家长需求,协助处理课程安排、调课、请假等学习支持工作,保障学习体验。
  • 客诉: 妥善处理家长反馈及客诉问题,耐心沟通、协调相关团队推动问题解决,维护良好的客户关系。
  • 协作: 记录并整理用户反馈,与教学、运营团队紧密协作,持续优化服务流程和用户体验。

任职要求:

  • 本科及以上学历,普通话表达流畅, 具备优秀的英语听说读写能力 ,能够熟练使用英语进行口头及书面沟通,处理英文邮件、文档及客户咨询。
  • 有客服、班主任、教务、学习服务等相关经验者优先,有教育行业经验更佳。
  • 具备良好的沟通能力、服务意识和责任心,能够耐心处理家长咨询及客诉问题。

工作时间 :

  • 每周工作5天,共 40小时 (轮休),需配合周末及法定节假日排班。

薪资福利:

1、$20-25/小时 + 提成

2、提供培训与晋升机会

3、劳务合同每年续签,表现优秀者在续约时有涨薪或转正机会

Job Tags

Full time

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