Join Our Team & Make a Difference Every Day
Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community—providing support, guidance, and compassion while helping advance the mission.
If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply.
What You’ll Do
• Answer incoming calls and provide helpful, accurate information to the public
• Document call details and maintain organized records
• Guide callers using client protocols and best practices
• Transfer or escalate calls when appropriate
• Educate the community on responsible pet ownership
• Support and promote client programs, services, and mission
• Learn and apply knowledge of animal behavior to assist with adoptions and pet retention
• Deliver exceptional customer service with professionalism and empathy
• Collaborate with team members and volunteers in a supportive environment
• Maintain confidentiality and handle sensitive situations with care
• Treat all animals with compassion and advocate for humane care at all times
• Schedule clinic appointments
_______________________________________
What We’re Looking For
• High school diploma or GED required (some college preferred)
• At least 1 year of customer service experience preferred
• Bilingual in Spanish and English is a strong plus
• Strong communication skills—both written and verbal
• Comfortable multitasking and working in a fast-paced setting
• Proficient in Microsoft Office (especially Excel) and basic computer systems
• Patient, empathetic, and able to stay calm under pressure
• Team-oriented with a positive, professional attitude
• Strong problem-solving and critical thinking skills
• Knowledge in veterinary terminology is a plus
________________________________________
Work Environment
• In-person role based in New Orleans
• Fast-paced setting with a high volume of calls
• Exposure to animals and related environments (including noise)
• Must be comfortable working around animals and potential risks (e.g., bites or scratches)
________________________________________
Perks & Benefits
• Competitive pay: $15.00 – $18.75/hour (based on experience)
• Health and life insurance options
• 401(k) with company match
• Paid time off and holidays
• Eligibility for Public Service Loan Forgiveness
• Opportunity to make a meaningful impact in your community
________________________________________
Why Join Us?
Your work directly supports the well-being of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day.
...YOUR GREATNESS PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability,... ...way concerns while maintaining positive working relationships. Maintain accurate right...
DescriptionThe Mechanical Assistant Project Manager plays a key supporting role in the successful execution of complex mechanical construction projects. From coordinating submittals and managing procurement to tracking schedules, budgets, and change orders, this role...
...Graphic & UX/UI Designer Talent Network is a remote review track for evaluating AI outputs across ui / ux design workflows. Reviewers grade craft, constraints, and tooling adherence; flag production-readiness issues; and document the corrected approach so the modeling...
...services within assisted living facilities and skilled nursing communities throughout Florida. Whether you are seeking full-time or... ...will provide psychotherapy, behavioral health assessments, and supportive counseling services to residents in assisted living and...
...Starbucks Barista SUMMARY A Starbucks Barista is responsible for assisting guests in the coffee shop by preparing beverages and food items, cashiering, stocking, cleaning the caf and providing exceptional service to guests . Complete opening and closing...