Job Description

Job Description and Duties

THIS IS A BILINGUAL - SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL - SPANISH FLUENCY EXAMINATION.

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Unemployment Insurance Support Division (UISD) is actively recruiting for two Spanish Bilingual Analyst I or II positions in the Benefit Accuracy Measurement (BAM) Unit 1. The BAM analysts will work independently or act as a team leader to perform an in-depth, thorough investigation of Unemployment Insurance (UI) claims, and work closely with the unit manager or journey-level BAM analyst conducting accurate reviews of selected BAM cases, assessing the accuracy and conformity to the Department's UI program and other policy and procedures, as well as the Department of Labor/Employment Training Administration reporting requirements. 

Claims are required to be comprehensively reviewed in order to meet the Department of Labor's quality measurement standards. Reviews include interviews with employers, claimants, and field office staff for the purpose of determining compliance under the provisions of the California Unemployment Insurance Code, analyzing state and federal laws and regulations to ensure the State continues to administer the UI program effectively and efficiently while protecting the integrity of the UI Trust Fund. UI or comparable program knowledge and experience is a requirement, including extensive UI or comparable experience in conducting eligibility determinations.

Employees are required to report to their designated headquarters office in Sacramento or Anaheim. Travel and accommodation expenses incurred while commuting to and from the assigned headquarters are the responsibility of the employee.

Positions exist in Orange County and Sacramento County.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

This position is headquartered in Anaheim or Sacramento; will consider candidates who are located throughout the state of California.

Due to operational needs, employees may be required at any given time to report to work at their regular EDD headquarters. Currently employees have a hybrid work schedule but may be required to work in the office per business needs. 

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Three or more years of experience in the UI program, in addition to having a strong background in UI eligibility determinations knowledge and experience. 

• Detailed knowledge of UI program processes, UI benefit claim and payment systems, state and federal UI laws.
• Strong analytical, oral and written communication skills desired.
• Excellent organizational skills, ability to multi-task, meet deadlines and adjust to changing priorities in a cooperative manner.
• Proficient with computers as required to use EDD software and input data in an efficient and effective manner.
• Proficiency in the use of Microsoft Word, Excel, PowerPoint, Outlook, Adobe and SharePoint.
• Good attendance and punctuality record.

Note: The above desirable qualifications must be addressed in the Statement of Qualifications.

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A  Statement of Qualifications (SOQ) is Required . In addition to the State Application (STD 678), applicants must submit a Statement of Qualifications (SOQ), which addresses how their UI or comparable insurance experience, knowledge, and PC/software proficiency will help them succeed in this position. The SOQ should be a narrative essay of no more than two pages in length and must not contain bullet points. Resumes will not be accepted in place of the SOQ.

We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities. 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Remote work

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