Review and support day-to-day quotations; oversee quote delegation across the team and hold quotes to the same-day response standard.
Support with overall daily workload and moving daily shipments when needed
Support the product by checking local charges and agreement quotes to minimize potential branch losses.
Maintain thorough knowledge of the air export product including Breakbulk Gateway and pricing.
Backup 2nd shift operations as needed
Partner with Lead Agent on workboard management workload balancing and coverage during peak activity or staff absence.
Review monthly KPI Q# reporting and AIRRTS trends with the Lead Agent and keep senior leadership informed on status and risk areas.
Own resolution management for billing disputes and corrections and oversee accounts receivable follow-up on past-due balances
Oversee Draft Payables to ensure they are resolved timely
Spearhead the teams alignment on Professional Development Plans (PDPs) partnering with the Lead Agent to ensure every agent has clear development goals and shared expectations.
Take an active role in the transition of new business and updates to existing business.
Grow department revenue in line with district budget targets and management expectations.
Be open to implementing new system changes and enhancements while driving internal and external KPI performance.
Identify and suggest system and process improvements that allow the team to absorb more volume without relying on overtime.
Conduct or assist the Manager with Employee Performance Evaluations (EPEs) in the department.
Conduct or assist the Manager with key staff goal setting Professional Development Plans (PDPs) and monitoring development including development of the Lead Agent and potential successors.
Support the Manager as required and applicable in the following areas:
Ensure company credit procedures are followed and utilized effectively.
Manage accounts payable to vendors (airlines truckers etc.) utilizing BNP or PNB reports.
Support resolution of debit report items and unrecognized revenue.
Promote compliance by diligently following all company policies and regulations and being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and training.
Act as the first point of escalation for shipment dangerous goods and customer issues that exceed the Lead Agents authority.
Other tasks/duties as deemed appropriate by your management team.
Culture
Qualifications :
High School Degree or equivalent required
Passed background check
Must be 18 years of age or older
Good computer skills (Word Excel and familiarity with PowerPoint)
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Must have the ability to work overtime in support of department needs
Fluent in English both written and verbal
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with strong attention to detail
Effective interpersonal skills including proven ability to listen comprehend and communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last-minute projects or assist team members
Excellent written verbal and interpersonal communication skills
Comfortable with numbers and basic mathematical skills
Work overtime as needed
Open to working weekends as needed
Has a demonstrated strong work ethic and reliability
Comfortable working in a professional business environment
Must be able to commute to the MKE branch / 3rd-party warehouses & to customers as needed
Customer service experience
Global logistics industry knowledge
Reporting Structure
Additional Information :
Expeditors offers excellent benefits:
Remote Work :
No
Employment Type :
Full-time
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