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Under direct supervision supports clients in the agencys health services clinics by conducting registration interviews assessing financial eligibility processing client information and ensuring the delivery of services aligns with the agencys core values. This position follows the agencys policies and procedures to maintain efficient confidential and effective service delivery.
- Clinic Operations or Health Department Operations: Greets customers answers phone calls schedules appointments in the SCWIC and EHR system and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records both paper and electronic in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department
- Client Financial Assessment & Eligibility Determination: Assesses financial information to determine client eligibility based on established guidelines program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings. - Direct Client Services: Meets interviews and assists clients during intake and check-out ensuring all interactions align with program policies and procedures. Processes client information accurately completes medical records and updates client profiles in SCWIC SIMON EHR and AppXtender systems. - Customer Service: Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agencys core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive professional and supportive working environment.- Administrative Support: Completes and submits all required reports and documentation including PCAS SCEIS leave requests and in-service/training requests following agency policies and supervisors guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.
Other Duties as Assigned: State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma. Some positions assigned to this class require a commercial drivers license.
Agency Additional Requirements: High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC or SCDPH experience. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending reaching stooping and pulling. Must possess tact and ability to communicate effectively both orally and in writing with co-workers and general public.
Immunization Requirements: All employees who are healthcare workers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles mumps rubella pertussis varicella and Hepatitis B prior to beginning employment.
Any equivalent combination of education and/or experience that demonstrates the required knowledge skills and abilities may be considered in meeting the minimum qualifications subject to approval by the DPH Chief Human Resources Officer or their delegate.
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
No preferred qualifications for this role.
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age (40 or older) disability or genetic information.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesnt impose an undue hardship or pose a direct threat to the health and safety of others.
STATE DISASTER PLAN: In accordance with the States Disaster Plan which includes hazardous weather Department of Public Health employees may be required to work in times of an emergency or disaster.
DRIVING RECORD : If this position requires the applicant to possess a valid drivers license to operate a state vehicle or personal vehicle any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.
Required Experience:
IC
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